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Billing & Payment Policy

1. Overview

This Billing & Payment Policy outlines the accepted payment methods, billing procedures, and terms applicable to purchases made on Librolane.

By placing an order on our website, you agree to the terms set out below.

2. Accepted Payment Methods

We accept the following secure payment methods:

  • 💳 Credit Cards (Visa, Mastercard, American Express)
  • 💳 Debit Cards (UK-issued and international where supported)
  • 📱 Google Pay
  • 🍎 Apple Pay

All payments must be made in full at the time of purchase.

3. Payment Processing

  • Payments are processed securely at checkout using encrypted technology
  • We do not store or have access to your full payment details
  • Transactions are subject to verification and authorization by your payment provider

If your payment is declined, please contact your bank or try an alternative payment method.

4. Currency

  • All prices listed on Librolane are in British Pounds Sterling (£ GBP)
  • Your bank or payment provider may apply additional fees for international transactions

5. Billing Information

You agree to provide:

  • Accurate and complete billing details
  • A valid payment method
  • Up-to-date contact information

We reserve the right to cancel or refuse orders if billing information is incorrect or cannot be verified.

6. Order Confirmation

Once your payment is successful:

  • You will receive an order confirmation email
  • This email serves as your receipt and proof of purchase

If you do not receive confirmation, please contact us.

7. Pricing & Errors

While we strive to ensure accuracy:

  • Prices and product information may occasionally contain errors
  • We reserve the right to:
    • Correct pricing errors
    • Cancel orders affected by such errors (with a full refund if payment has been made)

8. Fraud Prevention

To protect our customers:

  • Orders may be subject to additional security checks
  • We reserve the right to cancel transactions suspected of fraud or unauthorized activity

9. Refunds

Refunds (where applicable) will be processed:

  • Back to the original payment method
  • Within 5–10 working days, depending on your bank or payment provider

Please refer to our Returns & Refund Policy for full details.

10. Contact Information

If you have any billing or payment questions, please contact us:

11. Business Details

Librolane
📍 Address: 25 Bevan Cres, Ebbw Vale NP23 5UJ, United Kingdom
🕒 Opening Hours: Monday to Friday, 9:00 AM – 5:00 PM (Local Time)