1. Introduction
At Librolane, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.
2. Who We Are
Librolane
📍 Address: 25 Bevan Cres, Ebbw Vale NP23 5UJ, United Kingdom
📧 Email: info@librolane.co.uk
📞 Phone: +44 1863 614002
We are the data controller responsible for your personal data.
3. What Information We Collect
We may collect and process the following data:
a) Personal Information
- Name
- Billing and delivery address
- Email address
- Phone number
b) Payment Information
- Payment details are processed securely via third-party providers
- We do not store full card details
c) Technical Data
- IP address
- Browser type and device information
- Website usage data (via cookies)
4. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and updates
- Improve our website and services
- Prevent fraud and ensure security
We only use your data where we have a lawful basis, including:
- Contractual necessity (to fulfil orders)
- Legal obligations
- Legitimate interests
- Consent (for marketing, where applicable)
5. Marketing Communications
- We may send you promotional emails only if you have opted in
- You can unsubscribe at any time using the link in our emails
6. Sharing Your Data
We may share your data with:
- Payment processors
- Delivery companies (for physical orders)
- IT and website service providers
All third parties are required to respect the security of your data.
We do not sell your personal data.
7. International Transfers
Some of our service providers may be located outside the UK.
When this happens, we ensure appropriate safeguards are in place in line with UK GDPR.
8. Data Retention
We only retain your data for as long as necessary:
- To fulfil orders
- To comply with legal obligations (e.g. tax records)
- To resolve disputes
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise your rights, contact us at info@librolane.co.uk.
10. Cookies
We use cookies to:
- Ensure website functionality
- Improve user experience
- Analyse website traffic
You can control or disable cookies through your browser settings.
(A separate Cookie Policy may be provided for more details.)
11. Data Security
We implement appropriate technical and organisational measures to protect your data from:
- Unauthorized access
- Loss or misuse
However, no system is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our website is not intended for children under 18, and we do not knowingly collect data from minors.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
14. Contact Us
If you have questions or concerns about this policy or your data:
- 📧 Email: info@librolane.co.uk
- 📞 Phone: +44 1863 614002