1. Delivery Area
Physical Books
We currently deliver only within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
We do not offer international shipping for physical products at this time.
eBooks (Digital Products)
- eBooks are available worldwide
- No physical delivery is required
2. Free Delivery (Physical Books)
We offer:
- ✅ FREE standard delivery on all UK orders
- No minimum order value
There are no shipping fees for physical book orders.
3. Order Processing Time (Physical Books)
- Orders are processed within 1–2 working days (Monday to Friday, excluding UK bank holidays)
- Orders placed after 2:00 PM are processed the next working day
4. Delivery Timeframes (Physical Books)
- Standard Delivery: 2–5 working days after dispatch
Delivery times are estimates and may vary depending on courier services.
5. Digital Delivery (eBooks)
- 📥 eBooks are delivered instantly after successful payment
- You will receive:
- A download link on the order confirmation page, and/or
- A download link via email
If you do not receive your eBook within a few minutes, please check your spam/junk folder.
6. Access & Download Conditions (eBooks)
- eBooks are provided in commonly used formats (e.g. PDF, EPUB, MOBI where available)
- Download links may:
- Be limited to a certain number of downloads, or
- Expire after a specified time period
Please ensure you download and save your files promptly.
7. Courier Services (Physical Books)
We use trusted UK delivery partners such as:
- Royal Mail
- Evri
- DPD
8. Order Tracking
- Physical book orders may include tracking information
- You will receive a dispatch confirmation email once your order has been shipped
9. Failed Deliveries (Physical Books)
If delivery is unsuccessful:
- The courier may attempt redelivery or leave instructions
- Parcels returned due to incorrect address or failure to collect may require re-delivery arrangements
10. Delivery Issues
Physical Books
If your order is delayed, damaged, or missing, please contact us within 7 days of the expected delivery date.
eBooks
If you experience issues accessing or downloading your eBook, contact us and we will resend your access link.
11. Delays Outside Our Control
We are not responsible for delays caused by:
- Courier disruptions
- Severe weather
- Public holidays
- Technical issues beyond our control (for digital delivery)
12. Contact Us
If you have any delivery or download questions:
- Email: info@librolane.co.uk
- Phone : +44 1863 614002